The Community Urgent Eyecare Service (CUES) provides urgent assessment, treatment or referral for sudden onset eye problems such as:-
- Temporary and sudden loss ofe vision
- Flashes and floaters
- Minor eye injuries, pain and irritation
- Eye infections that have not responded to treatment
- Triachiasis
- Double vision (Diplopia)
This service is open to adults and children registered with a GP practice in Leeds. Children under 16 who attend the service must be accompanied by a responsible adult. Access to this service is only available by calling 0300 303 4922. Following an initial consultation, an appointment may be arranged with a clinician, either virtually or face-to-face, if required. If you have dry eye or red eye symptoms you maybe advised to self-care or seek support from your local pharmacy first. Please note, this is not a sight test. Major eye conditions like cataracts, diabetic retinopathy, or glaucoma that are being regularly monitored by your optometrists or hospital eye service, will not be covered by this service.
What happens when you call
- Call 0300 303 4922 free of charge, Monday to Saturday, 9am to 5pm. For
out of hours, please call 111. - You’ll be asked some questions to make sure you are eligible to be
treated under the service. - If eligible, you’ll be offered either a remote consultation over the phone or
video call with an eyecare professional, or a face-to-face appointment at a
local optical practice. - If not eligible, you’ll be given information about other options such as a
community pharmacy, your GP practice, or an optician outside the service
(there may be a charge for this).
f you are required to attend an appointment in person, please take your glasses and a list of your current medication with you to the appointment. The optometrist may put drops in your eyes to enlarge your pupils to get a better view inside your eyes. You should not drive until the effects of these drops have worn off, which may take a few hours. Appointments are typically available, where required, from 9am – 5pm, Monday –Saturday. Some practices may offer in-person appointments in the evenings and weekends. Not all practices have an optometrist available every day, but if they don’t, they will be able to find you an alternative appointment nearby.